We recently had Thames Water install a water meter for us (something we should have done ages ago but a case of better late than never). Our first estimated bill arrived yesterday, for the period 27 September thu' 24 October. Some bozo in TW (or more likely some badly programmed computer) estimated out usage to be 216 cubic meters and managed to generate a bill for £388.
Needless to say I was out to the meter fairly sharpish and then on the 'phone to a TW operative who didn't seem at all phased by the stupidity of it all. Our actual take over the nearly 2 months to 25 November was a massive 8 cubic meters!
Now, I can cope with bumbling doltishness like this but to someone of slender means and a more nervous disposition receiving a bill like that could have been a major worry. How often does this happen?
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