Bosch have a scheme whereby they add a year to the warranty period if you register a new tool with them within one month of purchase. A couple of days ago I pointed out to them that this really doesn't work over the Christmas period when gifts may have been purchased in October or November. Within an hour or so I received a response asking for details of my new power tool and by the end of the day the extra year had been added to the warranty. Nice to know that some organisations can manage decent customer service.
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